Unfortunately, we cannot accept returns on sale items or gift cards. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like custom products or special orders. You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted.
To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Please note, if you are requesting a refund based on an issue with condition we kindly ask you to provide a photo in order for us to best advise a suitable resolution. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused & unread, and in its original packaging. If you return a product to us and request a refund due to an error on our part we will be happy to pay for the postage cost to return it to us. We are happy to refund a product if it is defective, within 30 days of purchase upon the return of your product.
We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase. "For them not to tell us was a good call, as they didn't want to panic people," said another visitor.If you are not satisfied with your order in any way, get in touch. Some people were frustrated they didn't know what's going on," another said. "If any animal escapes there should have some alarm system and we can go to one place to hide. They should tell us so we can be more careful and prepared, especially with children around," one visitor said. "Really? We did not know, they didn't tell us. The enclosure is now closed, as investigations are going on to determine how the jaguar managed to escape.īut most visitors were none the wiser about what had happened. Zoo officials say the jaguar was on the loose for some 30 minutes just outside its exhibit, within possible reach of visitors.Īll visitors were evacuated as a precautionary measure. It was business as usual after the incident at the Zoo.Ī visitor saw the jaguar escape from its enclosure at about 2pm and sounded the alert. Luckily, apart from a bit of a scare, no one was hurt and the animal was recaptured half an hour later. SINGAPORE : There was high drama at the Singapore Zoo on Sunday afternoon when a jaguar escaped from its enclosure.
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